Accessibility

The Best Western Premier Chateau Granville Hotel & Suites & Conference Centre is committed to providing accessible service to all persons with disabilities. We have established a policy committed to treating all people in a way that allows them to maintain their dignity and independence. We will meet the needs of people with disabilities in a timely manner and achieve accessibility by preventing and removing barriers for them. We will ensure all staff who communicate with customers are well trained on how to interact and communicate with people with various types of disabilities

Main Entrance

The main hotel entrance is located at the front of the building, where vehicles can stop to drop off passengers and baggage.
The entrance is well lit. There are no stairs into the main entrance and accessible door buttons are available for easy access.

Underground Gated Parking Garage
The car park is at the back of the hotel and is a well lit, paved and has accessible parking spots close to the elevator. If informed prior to your arrival, we can have one of our staff members assist you with any luggage or transportation of your belongings from the car park to your guest room.

Accessible Common Areas
The lobby and restaurant are situated on the main level and have access ramps for easy access. The Conference Centre and guest rooms are accessible from the two elevators in the lobby.

Washroom Facilities
Ladies and Men’s washrooms are on the ground floor – have an accessible washroom dedicated for people with disabilities offering, raised toilets, grab bars and a larger stall for easy access.

Guest Rooms
We have Two guest rooms that are accessible and equipped with wider doors and two Double bed configuration for those traveling with their support person. The room also has lower countertops and the bathrooms have installed roll-in showers with a safety bar and lowered toilets with grab bar. Portable bath chair/benches are available on request. The Televisions in the room are closed captioned.

Service Animals
Persons with disabilities are permitted to be accompanied by their service animal and keep that animal with them in areas/premises that are open to the public