Accessibility

The Best Western Premier Chateau Granville Hotel & Suites is committed to providing accessible service to all persons with disabilities.

We have established a policy committed to treating all people in a way that allows them to maintain their dignity and independence. We will meet the needs of people with disabilities in a timely manner and achieve accessibility by preventing and removing barriers for them.

We will ensure all staff who communicate with customers are well trained on how to interact and communicate with people with various types of disabilities.

Main Entrance

The main hotel entrance is located at the front of the building, where vehicles can stop to drop off passengers and baggage. The entrance is well lit. There are no stairs into the main entrance and accessible door buttons are available for easy access.

Underground Gated Parking

The car park is at the back of the hotel and is well lit and paved, with accessible parking spots close to the elevator. If informed prior to your arrival, we can have one of our staff members assist you with luggage or transportation of your belongings from the car park to your guest room.

Accessible Common Areas

The lobby and restaurant are situated on the main level and have access ramps for easy access. The Conference Centre and guest rooms are accessible from the two elevators in the lobby.

Washroom Facilities

Ladies’ and Men’s washrooms on the ground floor have an accessible washroom dedicated for people with disabilities — raised toilets, grab bars, and a larger stall for easy access.

Service Animals

Persons with disabilities are permitted to be accompanied by their service animal and to keep that animal with them in areas and premises that are open to the public.

Accessible Guest Rooms

We have two guest rooms that are fully accessible — equipped with wider doors and a two-double-bed configuration for those travelling with a support person. The rooms have lower countertops, and the bathrooms have roll-in showers with a safety bar and lowered toilets with grab bars. Portable bath chairs and benches are available on request, and televisions in the rooms are closed-captioned.

Standard Accessibility Features

Where applicable, accessible rooms at Chateau Granville may include:

• Wider doorways for improved wheelchair access
• Roll-in showers with safety grab bars
• Lowered toilets and bathroom fixtures
• Portable shower chairs or benches (on request)
• Closed-captioned television programming
• Accessible room layouts with optimised turning space
• Easy-access bed and furniture placement
• Lowered countertops