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Terms & Conditions

Please find the Terms & Conditions for The Best Western Premier Chateau Granville Hotel & Suites below. 

Hotel Policies

It is the hotel's policy to require government-issued photo identification at check-in (e.g., driver's license or passport). Please contact the hotel directly with any questions.

Credit Card Payment
Please be advised that credit cards will be pre-authorized at check-in for the approximate value of your stay, including an estimate for incidental charges. At checkout, the final amount of your invoice will be charged to your credit card. It is at the discretion of the credit card company when any balance between your bill total and the amount of money held on the pre-authorization is released.

Registration of Guests
For your safety and security, we request that all guests in each room are to be registered at check-in before 11.00 p.m.

100% Smoke-Free Hotel
The majority of our guests favor a non-smoking hotel environment. So the only way to provide this experience is to prohibit smoking within the building. Therefore, we have applied this preference throughout our hotel. We do provide designated smoking areas outside the building to accommodate the needs of guests who do smoke.

Please note that NO SMOKING is allowed on the balcony as it’s considered part of the room.  
In order to cover the extensive cost of restoring guest rooms to a smoke-free condition, there is a significant room recovery fee for guests who do not comply with this policy.

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