Our entire hotel team is fully trained towards ensuring the property is a safe space for both our guests and employees alike. When you are ready to travel again, we understand that you will understandably have a heightened awareness and expectation of cleanliness when it comes to your choice of accommodations.
Face Masks
Please note all guests are recommended to wear a face mask in all our indoor public spaces.
==> Download Covid-19 Health & Safety Protocols <==
When You Reserve a Room
You should have confidence when you book with us that we are doing everything we can to ensure a safe and secure accommodations ready for you. We are closely monitoring the World Health Organization (WHO) and local health agencies for the latest developments related to COVID-19 and following the guidance of the government and public health officials.
When you stay at Chateau Granville, you’ll notice we've put the following new measures in place to give you peace of mind:
Safe Travels Stamp 2021 by the The World Travel and Tourism Council
We have further strengthened our commitment to the health and safety by earning the Safe Travels Stamp, which is endorsed by the World Tourism Organization. The World Travel and Tourism Council (WTTC) has recognized Chateau Granville's efforts in implementing enhanced health and safety measures, in line with the WTTC global Safe Travels protocols.
Amenities
We believe it is our responsibility to do everything we can to keep our staff and community safe and to support our healthcare professionals as they work to stop the spread of COVID-19. Our restaurant - The Edge Social Grille & Lounge is now open for breakfast. Our fitness centre is open as well.
Before Your Stay
Given the impact of COVID-19 over the past few weeks, there have been many changes in the way we socialize and travel. We have adapted our cancellation policy. We have updated our policy to provide our customers the most flexibility we can offer during these challenging times. For guests with existing individual reservations, including reservations with pre-paid rates that are typically more restrictive, we have amended our cancellation policy. Please visit our website for more details on your options if you need to cancel.
Face Masks
As we continue to battle the COVID-19 pandemic, the health, welfare and safety of our guests and associates is of paramount importance. Please note all guests are recommended to wear a face mask in all our indoor public spaces.
During your Stay
We recognize that these are unsettling times and whether you are traveling now or in the future, we want you to know that your safety and well-being are our first priority. We assure you that our cleaning is focused on environmental surfaces exposed to hand contact which could have a higher frequency of contamination. UV wands and disinfection agents are used frequently on the following areas around the hotel: Elevator buttons, door handles, headboards, light switches, sink faucets & handles, paper towel, soap dispensers, mounted grab bars, remote controls, telephones, bedside tables, drawers and small appliances. As an extra precaution for our guests & staff, we are not providing housekeeping services for any stayover rooms. We have also installed a Plexi-glass at the front desk to ensure social distancing is maintained between our team and guests.
The Best Western brand commitment is to keep you safe and healthy with industry-leading cleaning standards with "BEST WESTERN WE CARE CLEAN"! We Care Clean program addresses everything from guest room and common area cleanliness, to streamlined processes that minimize contact between guests and associates while maintaining the exceptional service you expect from our Chateau Granville Team!
Symptoms
If you begin to feel ill or develop any symptoms during your stay, please call our front desk immediately to notify us – do not come to the front desk or visit any public spaces. Access the BC COVID-19 SelfAssessment Tool and follow directions based on the outcome of their self-assessment. You must immediately self-isolate in your guestroom and contact the HealthLink BC at #811 hotline for further instructions. We will do everything we can to provide you with help and assistance in this difficult time.
For Our Best Western Members
We are focused on how COVID-19 is impacting our Best Western Members during these uncertain times for future travel. We wanted to remind you that your Best Western Points never expire, which means our members have ample time to redeem their points.
Find out more about our Best Western Instant Rewards and incentives.
I would like to re-assure you that we are taking every action to protect the health and safety of everyone on our property and to assist in an important role in slowing the spread of this disease.
I would like to thank you in advance for putting your trust in the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre as you plan for future travels.
We look forward to welcoming you on your next trip to Vancouver!
Stay Safe and Take Care,
Bill Thompson
General Manager