VANCOUVER HOSPITALITY JOBS AVAILABLE AT THE BEST WESTERN PLUS CHATEAU GRANVILLE

VANCOUVER HOSPITALITY JOBS AVAILABLE AT THE BEST WESTERN PLUS CHATEAU GRANVILLE

We believe our employees are our most valuable asset - because any hotel, regardless of how finely-appointed, only comes alive through dedicated employees with an enthusiasm to provide excellent hospitality and service to each of our guests.

When submitting your application, be as specific as possible about which positions are of interest to you.
You may apply at any time for any positions and your application will remain active in our files for a period of six months.

Please send your resume to: bthompson@chateaugranville.com

Job Type: Full-time

ASSISTANT SALES & MARKETING MANAGER 

Job Summary

An established hotel in downtown Vancouver is looking for a motivated Assistant Sales & Marketing Manager to join our team. In this position, you will play a vital role in increasing awareness and sales of the hotel and restaurant through different mediums, including but not limited to online channels and social media. Possibility of growth to management position.

Responsibilities and Duties

Job Description of Assistant Sales & Marketing Manager:

  • Assistant Sales & Marketing Manager is expected to assist the Director of Sales & Catering Manager in managing and coordinating all efforts of the Sales & Marketing operations
  • Should be aware of the local market competition, to monitor trends within the industry and make suggestions how these could be implemented in the hotel
  • As an Assistant Sales & Marketing Manager you are required to maintain and exceed the hotel’s revenue goals within the allocated market segments
  • You would be expected to aggressively sell the hotel through telemarketing/prospecting and face-to-face sales call to tap into new accounts and new contacts
  •  An Assistant Sales Manager needs to maintain an efficient sales office procedure and to ensure the regular maintenance of an accurate and updated accounts/contacts database and follow-up procedures
  •  You are required to attend, networking events, trade shows and exhibitions locally and internationally when requested
  • Monitor competitive set through social media and other online channels
  • Actively participate in regular Sales & Revenue meetings
  • Collaborates on development of Sales & Marketing plan
  • Implement the social media strategy through various online channels
  •  Actively participate in social media campaigns and online engagement
  •  Works closely to create and implement marketing campaigns to drive online business
  • Keeps records of collateral's, and promotional materials
  • Monitoring sales and marketing budgets

- Website content maintenance through CMS system

- Maintains promotional database organized and up-to-date.

- Responding daily to reviews on various channels and websites.

- Implementation of quarterly newsletters and e-blast.

- Collaborates on development of Sales & Marketing plan

- Implement the social media strategy through various online channels

- Actively participate in social media campaigns and online engagement

- Monitor trends in social media tools and application

- Monitor competitive set through social media and other online channels

- Works closely to create and implement marketing campaigns to drive online business.

- Keeps records of collaterals, and promotional materials.

- Monitoring sales and marketing budgets

- Creating design for advertisement and promotional materials in-house

- Market research and analysis

- Other projects/duties as assigned

Summary of Qualifications :

You are:

  • Exceptionally good at prioritizing, time managing, and multi-tasking
  • Able to excel under pressure, and can handle sudden changes in plans
  • Positive and upbeat in your general demeanor
  • An excellent communicator, with both internal team and external parties
  • Resourceful in problem-solving situations
  • Decidedly trustworthy and accountable
  • Highly self-motivated and detail-oriented

You have:

  • 1-2 years' experience working in project marketing, preferably in hospitality or a related field
  • A post-secondary school diploma/degree (Marketing or Business concentrations an asset)
  • Superior writing and editing skills
  • An ability to provide insight and strategic recommendations to achieve project objectives
  • Strong computer skills: a high proficiency in MS Office (Word, Excel, PowerPoint and Outlook) is essential, and a basic knowledge of Adobe Creative Suite (Illustrator, InDesign, Photoshop) is an asset
  • A solid understanding of digital initiatives, including web application development processes, the benefits of SEO, and Google products including Analytics, AdWords, and Webmaster Tools
  • Experience with CRM software is an asset

 


Job Type: Full-time/Part-time

Please send your resume to: sgelhan@chateaugranville.com

FRONT DESK AGENT

As a Front Desk Agent with Best Western Plus Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalised greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.

JOB DESCRIPTION

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
  • Performs credit card verification's; when declined contacts guest for alternative payment arrangements.
  • Room block all VIP's, group and special requests. Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
  • Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
  • Prepares guest keys using key envelopes and/or room slips.
  • Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
  • Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
  • Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
  • Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
  • Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
  • Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
  • Mails any delayed guest charge receipts.
  • Assists with room reservations and switchboard operation when necessary.
  • Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
  • Reports to supervisors any guest complaints or security issues.
  • Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
  • Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
  • Handle all guests inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
  • Ensures guest satisfaction.
  • Follow all safety policies
  • Other duties as assigned.
  • Follow department policies, procedures and service standards

Requirements:

  • Minimum of 2 years’ experience in Hotel Front Desk role
  • Knowledge PMS system is preferred
  • Weekend availability and flexible working hours
  • Strong analytical abilities, detail oriented and able to multitask
  • High school or college diploma in Hospitality or Tourism an asset
  • Advanced knowledge of Excel & Microsoft Office
  • Proficient in English (verbal and written), second language an asset
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Available for shift work and weekends.
  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Must be legally able to work in Canada.

MAINTENANCE WORKER

Please send your resume to: sgelhan@chateaugranville.com

 

JOB DESCRIPTION

• Maintain rooms in optimal operating condition by performing repairs and preventative maintenance as needed.
• Respond to the needs and wishes of guest and other occupants of the building within the framework of policies and procedures set by management.
• Responsible for the general maintenance and repair of plumbing, fixtures, doors, windows, and their hardware, floor and ceiling tiles, light fixtures, room fixtures, walls and wall coverings.
• Work on repairs of TVs, safes, electronic locks, telephones, lighting, plumbing, minor carpentry, painting and building projects.
• Repair and maintain HVAC units, make up air units and maintain a regular schedule of filter changes.
• Responsible for the storage, safekeeping handling of all tools, equipment and related parts and supplies.
• Report any hazards or injuries in the department or hotel and takes immediate action to correct.
• Follow up on work orders issued from other departments.
• Setup and Breakdown meeting rooms.
• Responsible for safe operation of the building, the daily repairs and maintenance of building items and oriented furniture and hotel furnishings.
• Liaise with contractor; responsible for contacting, coordinating, assisting, signing work orders, checking that the building is secure when on site and leaving premises, reporting all contractors work status to the manager.

Requirements

• High school diploma with 2 years advanced vocational training or equivalent.
• Basic carpentry, plumbing, and electric preferred.
• 2-3 years of similar Maintenance experience in the hotel/hospitality industry with successful track record.
• Good command of the English language and excellent communication skills.
• Have valid BC Driver's license.
• Able to work variable shifts which would include evenings, weekends and holidays.
• Able to lift up to 50 lbs and be able to push carts weighting up to 200 lbs.
• Must possess excellent customer service skills.
• Ability to work independently and in the team.
• Good Problem solving skills.
• Previous hotel experience.
• Must have previous maintenance working experience.

Job Type: Full-time/Part-time

HOUSEPERSON

RESPONSIBILITIES:

- Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
- Coordinate linen delivery to Room Attendant areas on each guest floor.
- Clean and maintain all public spaces within the hotel.
- Clean administrative offices, including sweeping and washing floors, vacuuming carpets, washing walls, and dusting furniture and fixtures.
- Deliver guest supplies to satisfy all guest requests.
- Remove trash from work areas to the loading dock in the appropriate area, recycling wherever possible.
- Make up and deliver rollaway beds.
- Move furniture, supplies, and equipment.
- Check, organize and deliver guest dry-cleaning.
- Other duties as assigned such as cleaning unexpected spills and executing special guest requests.

QUALIFICATIONS:

- Previous experience as a House-person or in a position requiring physical work and a high standard of guest/customer service
- Completely fluent English language skills; both written and verbal
- Proven ability to work well unsupervised, at a fast pace while maintaining quality standards
- Commitment to provide excellent service and exceed guest expectations
- Previous experience in Hotel Housekeeping department desirable
- Previous experience in customer service desirable
- Dynamic, energetic and thrives under pressure
- Impeccable grooming and presentation
- Must be comfortable speaking to guests *

Physical Aspects of Position - include but are not limited to:

Note: The position of House-person is physically demanding. The successful applicant must be physically capable of performing repetitive work and standing and walking long periods of time. Lifting requirements up to 50 lbs and carrying of objects weighting up to 75lbs (including pushing equipment). Must be able physically able to stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear. Constant standing and walking throughout shift.

Visa Requirements: Must be legally eligible to work in Canada