We strive to be a hotel that understands our guests’ needs better than anyone else in the industry. It brings us great satisfaction to see how well our team has delivered our hotel promise.
The Best Western Plus Chateau Granville Hotel & Suites prides itself on delivering exceptional quality and guest service. When we receive an award, it means we’re doing our job and doing it right.
A big thank you to all our guests and our amazing team for contributing to the success of the Best Western Plus Chateau Granville Hotel & Suites. Below are some of our most recent awards and accolades.
The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. Certificate of Excellence is awarded to properties that consistently achieve outstanding traveler reviews on TripAdvisor.
The Director’s Award recognizes Best Western hotels that score in the top 20 percent of more than 2,100 North American properties in cleanliness and maintenance. Hotels must also meet Best Western’s requirements for design and high customer service scores to qualify for this distinction.
The Best Western Chairman’s Award is the hotel chain’s highest honour for outstanding quality standards.
The Chairman’s Award recognizes Best Western International hotels with a cleanliness and maintenance inspection score of 1,000 points out of a possible 1,000.
Hotels must also meet Best Western’s requirements for design and high customer service scores to qualify for the award.
We have been recognized by Trip Advisor's innovative Green Leaders Program as a Gold level hotel for our commitment towards green practices such as recycling, local and organic food, carbon offsetting and our electric vehicle charging stations.
The Trip Advisor Green Leaders Program helps our travelers plan more sustainable trips by identifying environmentally-friendly accommodations.
Our in-house restaurant, The Edge Social Grille & Lounge, was awarded the Trip Advisor Certificate of Excellence for 2014. Restaurants that maintain an overall rating of 4 out of 5 are given this recognition.
The * Best Western Plus Chateau Granville Hotel & Suites is proud to be recognized as the first property in Canada to achieve the Certified Guest Service Gold designation.
Click here to find out the latest features about our Guest Service Gold achievements from The American Hotel & Lodging Educational Institute
The Green Key Eco-Rating Program is a graduated rating systems designed to recognize environmentally friendly hotels. The * Best Western Plus Chateau Granville Hotel & Suites has achieved the impressive 4 Green key rating and has succeeded in our efforts to protect the environment. Our hotel is also proud to be a certified 4 Green Key Meetings property, offering a sustainable meeting solution to our guests.